We love to receive comments you say about us at Outlook Care, they help us improve or reinforce what we’re already doing.
Here’s a selection of recent comments:
The Marfleet family would like to thank all the staff for looking after their mother so well. We all appreciate the genuine care and attention the Squirrel staff offer to her at a difficult time in her life, with all the difficulties and problems associated with the terrible illness, dementia.
The Foxburrow Grange is well planned and designed to offer a high level of comfort, whilst the communal lounge allows the clients to feel part of a community with people coming and going.
We would also like to commend the chefs who prepare the very good quality food on offer at every mealtime, we would be pleased for you to pass this compliment on, as they are rarely seen when we visit mum.
We wish you every success for the future, please pass on our sincere thanks to your kind, friendly and attentive staff.
- Gilly Bland, daughter of resident at Foxburrow Grange
I know I have written to you before praising the staff at Park End Road, well I need to praise them again.
Recently Lisa's behaviour became quite negative towards everyone including myself. This was upsetting for myself and I struggled to deal with it. All the staff were supportive of the situation. Over the Easter period the Team Leader made such an effort with Lisa that it turned her negative attitude around and it helped us get along whilst she stayed with me for 2 days. I know the Team Leader was very aware of how I was feeling and I feel she went that extra mile to get myself and Lisa's relationship back on track.
It is all very much appreciated.
I feel that management need to be made aware of the good they do.
I would also like to say that I went to my first Outlook Care Forum and really enjoyed it. I will definitely attend as many as I possible can.