Piotr’s Blog – Trustees’ Report 2016-2017
I am delighted to share Outlook Care’s Trustees’ Report for 2016-2017, outlining our operational performance, governance and structure, and our financial information.
It has been another great year for Outlook Care and I would like to thank all of the people we support, their families, our staff and our Board for their contributions.
Our Chairman’s Statement from the report, written by Steve Marsh, highlights our successes and challenges over this year:
Once again, the performance of Outlook Care has kept pace with the challenges presented by the health and social care sector. Ongoing delivery of safe, quality, customer focussed services is our priority. In the year ended 31 March 2017 we have achieved 100% ‘good’ rating across all of our Care Quality Commission regulated services and maintained all of our quality accreditations including ISO 9001:2008, ISO 14001:2004, the Investors in People Bronze Award and Certificate in Health and Safety (CHAS). Our focus on quality has enabled us to achieve our strategic objectives; highlights include:
- 100% retention of existing contracts.
- Achieving, for the first time 100% occupancy levels at our 66 bed specialist dementia and nursing care home in Colchester, Foxburrow Grange.
- Transferring in a supported living service for four people with learning disabilities and autism living in the London Borough of Lewisham.
- Being successfully appointed as a Care at Home provider in North East Essex.
- Regional finalists for Great British Care Awards in: Frontline Leaders category; Care Home Worker category and Care Newcomer category in Learning Disability services
- National finalist for Great British Care Awards in Care Team category in Learning Disability services.
- Finalist for National Care Awards in Carer category in Learning Disability services
- Maintaining staff retention levels above sector industry benchmark levels.
- Implementation of the Care Certificate.
- Launching of an organisation wide Customer Satisfaction transformation plan.
We have also safely delivered efficiency savings to a number of local authority and NHS commissioning authorities to the value of 1.1% of total income. We have achieved this added value by making central management changes that deliver better services for less cost.
Our skilled and dedicated Board maintain their ‘clear line of sight’ to the safety and welfare of the vulnerable people we support. Safeguarding remains at the centre of the Board’s function and all decisions made are driven by the benefits they may bring to our customers.
Despite announcements relating to increased levels of health and social care funding being made available, the extreme pressure to reduce public expenditure continues to dominate all commissioning plans. National uncertainty surrounding Brexit and the yet unknown impact on the workforce in our sector is a significant concern.
To respond to this challenge and others, we will continue to invest our energies into delivering safe, quality, cost effective, preventative services both in peoples’ own homes, their community and in purpose built specialist properties. We will achieve this aim by investing in our workforce and through working in close partnership with people we support, their families and commissioners of services.
The Board of Outlook Care will maintain a watching brief on all risks presented to us, ensuring we continue to perform from a position of strength for the benefit of our beneficiaries. A key brief for Board members is to visit every service we provide annually, meeting people we support and our staff, experiencing first hand the quality of the services we provide. The feedback from these visits proves extremely worthwhile.
Click here for the full Trustee Report.
All the very best