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Compassion Winner at 3rd Sector Care Awards

image of 3rd sector care awards winner logo

image of Pav Hughes, winner of compassion award at the 3rd sector care awards

photo by Ravi Chandarana

We are proud and excited to announce that Pav Hughes, Outlook Care’s Service Manager for supported living services in Dagenham, has won the Compassion Award category at the 2017 3rd Sector Care Awards ceremony.

Organisations from the not-for-profit sector attended the awards ceremony on Wednesday 6 December 2017 at the London Marriott hotel in Grosvenor Square, where the finalists came together and the category winners were announced. The 3rd Sector Care Awards were developed to celebrate and showcase the amazing work and commitment carried out by not-for-profit organisations.

Service Manager, Pav, was shocked and delighted when she was announced winner of the Compassion Award category at the Ceremony, hosted by Dame Esther Rantzen.

It was a great honour to be nominated and to win the 3rd Sector Care Compassion award. It is a great privilege to work for an organisation that recognises and rewards its staff. I really enjoyed hearing about other providers and meeting other nominees.

The day was fantastic and the award came as a surprise. I feel my brother is the real winner of the award as he inspires and guides me through my work.

- Pav Hughes, on winning her award

Pav manages three Supported Living services for people with learning disabilities in Dagenham supporting 22 people. In the four years that she’s been at Outlook Care she has delivered positive, life-changing benefits to her customers.

Her passion for enabling people with learning disabilities and complex needs to get the best out of life is very personal, because her twin brother has a learning disability, autism and obsessive-compulsive disorder. When Pav’s brother needed a new care provider, she discussed his needs with Outlook Care’s Lead in Challenging Behaviour, she realised that exceptional care and support was possible. Her brother is now supported by Outlook Care.

Learning about social care through her very close bond with her brother has shaped her as a professional and continues to drive her to bring about change. She wants to lead services that she would feel comfortable for a relative to live at.

She knows from her own experience that working with the customer, family and local authority will deliver the most person-centred plan and empower the customer, but she also encourages her teams to operate at the highest level, not just by her own actions, but by ensuring they have the requisite skills – through training and by example – to deliver the best support possible.

The Chelsea Pensioners who were part of the judging panel told Pav that they were reduced to tears hearing her story of her and her brother’s lives and how Pav decided not to pursue a career as a Barrister following her Law degree and wanted to give back to the care industry.

Image of The Chelsea Pensioners at the 3rd Sector Care Awards who were on the judging panel

photo by Ravi Chandarana
Pav’s passion for enabling people with learning disabilities and complex needs to get the best out of life is very personal, the panel were touched by her inspirational story and she demonstrated a compassionate but measured understanding of her services and its users. She is a fantastic advocate and goes above and beyond her role to secure the very best for the people she cares for. The judges commend Pav for celebrating each step of her journey and for always striving to make the overall service, for everyone, the best it can be.

- Comments from the judges

Chief Executive, Piotr Rejek, was thrilled to hear of Pav’s win.  He had this to say:

I am delighted that Pav has won the compassion award category at these prestigious Awards. Pav is remarkable and in our eyes she was already a winner but to have her compassion recognised by external bodies is fantastic.

Pav is dedicated to enabling people we support to live amazing lives. She motivates and empowers her staff and is an absolute credit to Outlook Care and the care profession. Well done Pav!

- Piotr Rejek, Chief Executive