Piotr’s Blog – New Business Strategy and Vision and Values
First of all I would like to wish all of our customers, families, friends and staff a very Happy New Year.
2019 looks to be another great year for Outlook Care and I look forward to working with the people we support, their families, our partners and our wonderful staff again this year.
I am very excited to announce our new Business Strategy for the next year, which is aligned to our three year Business Plan. The Strategy outlines the priorities in our four main areas: Services, People, Quality and Financial including:
- developing new and retaining existing services, further developing our work in dementia care;
- making sure we have the right people with the right skills to deliver our services and ensuring consistency in service delivery;
- continuing our partnership with customers and maintaining quality, delivering CQC key lines of enquiry, launching our new values and increasing involvement in planning and delivery of services;
- managing our services effectively, controlling cost, maximising income and rewarding our staff in an affordable manner.
The second page of our Business Strategy focuses on our new vision and values that have been developed following consultations with our customers, relatives and staff. Our values are important to us as they support our vision and help shape our culture and identity. We aim to make all our decisions and to speak and act in accordance with these values. They will help us to continue to grow and develop as an organisation and I would like to thank everyone who was involved in creating them.
Our new values have a catchy acronym. We hope you will LIKE IT!
A Life where Every Person is Valued, Included and Empowered
Listen – with interest, concern and action
Inspire – through every interaction so people can achieve their ambitions
Kind – through genuine care and compassion
Excellence – by striving to be the best we can
Integrity – by acting ethically and being accountable
Trusting – by being relied upon to do what we say we will do
If you have any questions or would like to discuss our Business Strategy in more detail please give me a call on 01277 633163.
All the very best.