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Piotr’s Blog – Trustees’ Report 2018

I am very pleased to share Outlook Care’s Trustees’ Report for 2017-2018.  This year has been an exciting and challenging year. I thank all our customers, families, staff and our Board for their continuing commitment and support.

Here is the Statement from the report by our Chair, Steve Marsh, who outlines our challenges and successes:

Chair’s Statement

Outlook Care has kept pace with the challenges presented in our sector.

The delivery of safe, quality, customer-focussed services is our priority. Our high standards are recognised by our regulators.

As at 31 March 2018, I am pleased to report:

  • 100% ‘good’ rating across all of our Care Quality Commission regulated services.
  • Accreditation with ISO 9001:2015 & ISO 14001:2015.
  • Investors in People Standard and Disability Confident accreditation.
  • Certificate in Health and Safety (CHAS).

By focussing on quality we have maintained operational momentum to achieve the strategic objectives of our Business Plan; highlights include:

  • 100% retention of existing contracts.
  • An ‘outstanding’ rating for ‘well led’ in our Domiciliary Care CQC inspection that covers our supported living services.
  • Transferring in a registered care scheme for six people with learning disabilities and living in the London Borough of Waltham Forest.
  • Refurbishing a 10 bed specialist learning disability dementia care service in Brentwood.
  • Developing three new additional bed spaces at Foxburrow Grange increasing capacity from 66 to 69 beds.
  • Winning the national 3rd Sector Care Awards, ‘Compassion in Care’ Category.
  • Great British Care Award finalists: Innovations in Care Category and Care Home Manager.
  • Maintained staff retention levels above sector industry benchmark levels.
  • Completing a Quality of Staff, Recruitment and Retention Project with positive results.

We have also safely delivered efficiency savings to commissioning authorities to the value of 2% of total income. We have achieved this added value by making central management changes that deliver better services for less cost.

The Board of Outlook Care have been active in making necessary changes to the way they work through the completion of a governance review and recruiting new Board members. I thank previous Board members noted in this report for their hard work and dedication, supporting our efforts. Earlier this financial year, the Board made the difficult decision to cease admissions at Foxburrow Grange. This decision was made in partnership with our commissioner and regulator. I am delighted to report that the turnaround of the issues that drove this decision, were complete within six months, validated by Essex County Council and the Care Quality Commission, through a ‘Good’ CQC rating and Quality report from the Council. A further tough decision was made by the Board to close Maplestead Road, a six bed registered care home for people with mental health support needs. The home had a high level of voids and did not meet the needs of the Borough. I am pleased to report that all three customers continue to be supported by Outlook Care in other local services we manage.

Pressure on income and expenditure in the sector remains a concern. Large organisations are reporting financial concerns and issues linked to living wage legislation, recruitment costs and shorter term commissioning at lower rates combine to create a challenging economic climate. Uncertainty surrounding Brexit and the unknown impact on the workforce in our sector continues. We will channel our energies into delivering safe, quality, cost effective, preventative services in peoples’ homes, their community and in purpose built specialist properties. We will invest in our workforce and work in close partnership with people we support, their families and commissioners and continue to thrive in such a challenging economic environment.

The Board of Outlook Care will maintain a watching brief on all risks presented to us, ensuring we continue to perform from a position of strength in the best interests of our beneficiaries. I am confident that the Board is addressing the risks presented to Outlook Care, developing and reviewing robust, effective plans to mitigate each risk.

I would like to thank the people we support, their families and our commissioners, who inspire us daily, by sharing their experiences about what is most important to them. Our talented, dedicated staff and Board continue to move Outlook Care forward in difficult times by actively listening to all stakeholders. They are all responsible for our achievements and I would like to thank them personally for the incredible job they do.

Click here for the full Trustee Report.

All the very best

Piotr Rejek
Chief Executive
01277 633163