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Involving Customers

Outlook Care is committed to working with people we support, our customers, focusing on engaging with them in shaping service provision and ensuring the Board and senior management team are responsive to their needs, wishes and aspirations.

We are committed to involving customers in key decisions affecting their personal lives and the future direction of Outlook Care and we will develop and embed excellent involvement work across the whole of the organisation.

We celebrate that every single person we support has capacities, abilities and gifts, and we will support and nurture this to enable people to have the maximum choice and control in their life.

We listen to our customers and their circles of support, and we more importantly learn and change how we work.