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Coronavirus (COVID-19) – Current Visiting Policy

Following the Prime Minister’s latest announcement on 12 July, the country is moving to Step 4 of the Coronavirus Pathway from the 19 July 2021.

We here at Outlook Care want nothing more than the lives of our customers, and their families, to return to normal.

Unfortunately there is no further Coronavirus guidance for Care Homes at the moment, so for at least the week commencing 19 July we will not be making any changes to our visiting in Services.

We will, of course, keep you updated when guidance is published. We thank you all for your patience and understanding during what has been a very difficult time for everyone.

Current visiting procedures

The number of named family members or friends able to visit their loved ones in care homes remains at five as per Government guidance. A maximum of two visitors are allowed at any one time.

All visitors who have chosen to have a contact visit with their loved one are required to undergo a Covid-19 test, consisting of a throat and nose swab, which visitors must undertake themselves.

Garden visits can also be booked (weather permitting) for six people to visit together. Covid tests will still need to be completed for these.

Loved ones continue to have visits outside the care home in line with the Government’s guidelines. For further information about community visits please click here.

If you would like to take your loved one out of the Service, we will need you to complete a Lateral Flow Test prior to the visit, so please arrive 30 minutes before you plan to take your loved one out. Also, can you please notify the staff at the Service if you are planning to take your loved one out so that your loved one will be ready to come with you at your chosen time.

For all visits, please call the Service to arrange, as these need to be booked in.

Where visiting is not possible, we will continue to support you to stay in contact with your loved one via other methods such as telephone, video calls or emails.

We will closely follow government guidance in relation to key dates on the current roadmap and we remain committed to following the advice set out by the Government, NHS and other agencies.

New Customers

We are currently welcoming new customers to our Services and have robust procedures in place that include testing all new customers prior to moving in, social distancing and usage of personal protective equipment that protect our customers, staff and visitors.

Coronavirus Vaccinations

All customers have been offered their first and second Covid-19 vaccinations and those who wished to receive a vaccination have been given them.


A full and regular programme of testing remains ongoing for all customers and staff. It is proving very effective in identifying cases and enabling us to take quick and decisive action as required under Infection Protection Control regulations.


We continue to implement an organisation wide, and wherever possible, personalised management plan for customers, in line with Government advice, to protect the people we support and our colleagues.

The safety and wellbeing of the people we support, our staff and all stakeholders remains our top priority; we continue to follow the advice set out by the Government, NHS and other agencies, including an organisation-wide essential visitors’ policy in every service we deliver.

We have been investing in our Services to ensure that they are as Covid-safe as possible.  We have introduced ‘no-touch’ antibacterial hand sanitisers, installed gazebos where feasible for outside visits and made other amendments as necessary, specific to each Service.

We know that you all recognise the seriousness of the current situation and rely on our service to do the very best to keep customers safe and well.

If you require any further information please contact Piotr Rejek, Chief Executive, on or 01277 633163.

We thank you for your continued support and understanding.  We look forward to seeing you again soon.

Reviewed – 16.07.21