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Coronavirus (COVID-19) – Current Visiting Policy

The country is now in Step 4 of the Coronavirus (Covid-19) Pathway and the majority of restrictions have been lifted.

As a result, we are very happy to make some positive changes to our visiting here at Outlook Care, in line with Government guidance to support safe visiting.

We thank you all for your patience and understanding during what has been a very difficult time for everyone.


There is no limit on the number of named family members or friends able to visit their loved ones in care homes, however there are some restrictions regarding frequency and visits within the home, especially communal areas.

  • Please contact the Service to book a time to arrive at the home for all visits, regardless of where the visit is taking place.
  • We still require visitors to complete a Lateral Flow test and wait 30 minutes for the result, if the test is negative you will then be able to come into the home.
  • Please sanitise your hands on entry to the home, you will still need to wear a face mask or face shield for visits.
  • Visits will be able to take place in customers’ bedroom, however we have to maintain the safety of all customers so there are some restrictions. If you choose to have your visit in your loved one’s bedroom, you will not be able to go into communal areas such as the lounge/kitchen and dining area. You will need to bring your own refreshments.
  • Visiting times will be between 10.00hrs and 16.00hrs Monday to Friday.  Please phone the Service for weekend visiting hours as these may differ between Services.
  • The visit time will no longer be restricted to 30 minutes; however, we need to be considerate to enable all families to visit, therefore a customer can have one visit per day (maximum 2 visitors).
  • The visits within the home will be restricted to two people, however if the garden is used for a visit there is no restriction other than space, so please ensure you book your visit in advance.

We will closely follow Government guidance and we remain committed to following the advice set out by the Government, NHS and other agencies.

New Customers

We are currently welcoming new customers to our Services and have robust procedures in place that include testing all new customers prior to moving in, social distancing and usage of personal protective equipment that protect our customers, staff and visitors.

Coronavirus Vaccinations

All customers have been offered their first and second Covid-19 vaccinations and those who wished to receive a vaccination have been given them.


A full and regular programme of testing remains ongoing for all customers and staff. It is proving very effective in identifying cases and enabling us to take quick and decisive action as required under Infection Protection Control regulations.


We continue to implement an organisation wide, and wherever possible, personalised management plan for customers, in line with Government advice, to protect the people we support and our colleagues.

The safety and wellbeing of the people we support, our staff and all stakeholders remains our top priority; we continue to follow the advice set out by the Government, NHS and other agencies, including an organisation-wide essential visitors’ policy in every service we deliver.

We have been investing in our Services to ensure that they are as Covid-safe as possible.  We have introduced ‘no-touch’ antibacterial hand sanitisers, installed gazebos where feasible for outside visits and made other amendments as necessary, specific to each Service.

We know that you all recognise the seriousness of the current situation and rely on our service to do the very best to keep customers safe and well.

If you require any further information please contact Piotr Rejek, Chief Executive, on or 01277 633163.

We thank you for your continued support and understanding.  We look forward to seeing you again soon.

Reviewed – 30.07.21