CEO's Blog
Show Menu

Winners of ‘Hands, Face, Space!’ Competition

Some of our services recently entered L&Q Living’s ‘Hands, Face, Space!’ competition, where housing provider L&Q Living challenged different health and social care providers to showcase how they are embedding UK Government guidance in the properties managed on their behalf, particularly in how providers have managed hand washing, face coverings and social distancing!

Ann Nunn, manager of four of our Learning Disability services in Greenwich and Lewisham, London, was keen to enter the competition to show how her services had the most creative and robust approach to ensuring the guidance was adhered to and submitted her entry.

Ann’s services won the competition!

L&Q Living were impressed with Ann’s entry, which demonstrated how the team have been very thorough in managing the environment to make it covid secure – from QR Track and Trace codes, contactless gel dispensers and contactless thermometers on entering and leaving the building, to polite reminders at reception on how to keep each other safe.

 gel dispenser

contactless thermometer poster reminders of social distancing in reception

Also, Ann’s entry showed how Ann and her team have been disinfecting areas with their fogger and deep clean machines.  Ann has provided a room for staff to change and store clothes before starting their shift, so that the supported living environment becomes a dedicated ‘clean area’.

fogger machine

locker room apron mask and gloves

Ann explained how wearing face masks throughout the working day is the new normal for staff, along with gloves, aprons and goggles as needed, always being mindful of how this can affect the people they support, so this is done in a respectful and safe way.

However, what stood out the most to the judges was Ann’s innovative ‘Remember My Face’ book, where the team outlined how they were concerned how the experience of care and support for their customers has changed considerably and how they have not seen staff members’ full faces since March.

The ‘Remember My Face’ book shows two photos of the individual staff members – one without a mask and one with a mask so that customers can see both and identify that they are the same person.  This is especially important for customers with complex communication needs.

The book is not only to support customers to remember the person behind the mask and identify them as the same person but to give customers the opportunity to see facial expressive emotion that means so much and has been missing so long – the simple smile.

Customers at the service really enjoy looking at this book which, as well as informative, also creates another interaction opportunity.

The judges at L&Q Living thought this was an amazing idea and thanked Ann for sharing the exceptional work she and her staff are doing in ensuring customers and staff are kept safe at this time.

Well done to Ann and her team!

Congratulations to Outlook Care who have won the L&Q Living agency managed Hands Face Space competition. We introduced the competition to celebrate the amazing work that is happening at agency managed L&Q Living schemes.

We wanted to showcase the brilliant work that agencies are doing to prevent the spread of Coronavirus and the submission that we received from Outlook demonstrates the fantastic work that the team are doing.

- Charlie Culshaw, Director L&Q Living

I am delighted that the work of our colleagues in Greenwich has been recognised by L&Q. We are proud of all our staff and the leadership delivered by Ann and we are also very proud of our partnership with L&Q that always puts the interests of tenants first.

- Piotr Rejek, Chief Executive