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Outlook Care I Adult LD Social Care - Support
Outlook Care I Adult LD Social Care - Support
Foxburrow Grange. Owned & managed by Outlook Care
  • Who We Support 
    • Who we Support
    • LD Care & Support Resources
  • Support Pathways 
    • Referral Process
    • Tailored Support
    • Positive Behaviour Support
    • Inclusion
    • Best Practice
    • Customer Stories
    • Grapevine Magazine
  • About Outlook Care 
    • About Outlook Care
    • Board of Trustees
    • Executive Management Team
    • Business Strategy
    • Trustees Report
    • Policies
    • Outlook Care Awards
    • Outlook Care News
  • Enquiries 
    • Enquiry Form
    • Make a Complaint
    • Service Finder
    • Careers
  • …  
    • Who We Support 
      • Who we Support
      • LD Care & Support Resources
    • Support Pathways 
      • Referral Process
      • Tailored Support
      • Positive Behaviour Support
      • Inclusion
      • Best Practice
      • Customer Stories
      • Grapevine Magazine
    • About Outlook Care 
      • About Outlook Care
      • Board of Trustees
      • Executive Management Team
      • Business Strategy
      • Trustees Report
      • Policies
      • Outlook Care Awards
      • Outlook Care News
    • Enquiries 
      • Enquiry Form
      • Make a Complaint
      • Service Finder
      • Careers
    Contact Outlook Care
    Outlook Care I Adult LD Social Care - Support
    Outlook Care I Adult LD Social Care - Support
    Foxburrow Grange. Owned & managed by Outlook Care
    • Who We Support 
      • Who we Support
      • LD Care & Support Resources
    • Support Pathways 
      • Referral Process
      • Tailored Support
      • Positive Behaviour Support
      • Inclusion
      • Best Practice
      • Customer Stories
      • Grapevine Magazine
    • About Outlook Care 
      • About Outlook Care
      • Board of Trustees
      • Executive Management Team
      • Business Strategy
      • Trustees Report
      • Policies
      • Outlook Care Awards
      • Outlook Care News
    • Enquiries 
      • Enquiry Form
      • Make a Complaint
      • Service Finder
      • Careers
    • …  
      • Who We Support 
        • Who we Support
        • LD Care & Support Resources
      • Support Pathways 
        • Referral Process
        • Tailored Support
        • Positive Behaviour Support
        • Inclusion
        • Best Practice
        • Customer Stories
        • Grapevine Magazine
      • About Outlook Care 
        • About Outlook Care
        • Board of Trustees
        • Executive Management Team
        • Business Strategy
        • Trustees Report
        • Policies
        • Outlook Care Awards
        • Outlook Care News
      • Enquiries 
        • Enquiry Form
        • Make a Complaint
        • Service Finder
        • Careers
      Contact Outlook Care
      Outlook Care I Adult LD Social Care - Support
      • How to Make a Complaint

      • Compliments, feedback and complaints

        All feedback is important to us.

        Compliments, feedback and complaints & Complains

        Outlook Care are committed to providing high quality services

        To see someone smile, to inspire someone or to make his or her day is something our staff strive for every day. Therefore, we really want to know if what we are doing is working and if not, how to improve. We aim to provide a responsive, customer focussed service by listening to the views and wishes of the people we support and their circle of support.

         

        We have various ways that you can let us know what you think of the services we provide.
         

        Click on the button links or read below for further details
      • Compliments, Comments and Complaints - EASY READ
        Give General Feedback
      • How to Make a Complaint

        Outlook Care has adopted the Single Complaints Statement as published by The Local Government and Social Care Ombudsman and Healthwatch England.

        This is for adult social care providers to deal with complaints better. Councils and care providers are being encouraged to adopt the new statement which sets out best practice in receiving and dealing with comments, complaints and feedback about their services. The aim, born out of the Quality Matters initiative, is to improve the quality and consistency of adult social care provision across the country.

        Complaints Procedure

        Complaints Procedure - Next Steps

        Complaints Procedure - Our Final Response

        If you are not happy with the outcome ...

        Useful Contacts

      Outlook Care I Adult LD Social Care - Support

      Adult Social Care & Support

      Learning Disabilities

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      Complex Additional Health Needs

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      © Copyright Outlook Care
      Outlook Care is a registered society under the Co-operative and Community Benefit Societies Act

      incorporated on 24th January 1990 and recognised as charitable by HM Revenue and Customs.
      Registered Society Number 26988R

       

      Outlook Care Registered Office:

      Foxburrow Grange, Ypres Road, Colchester, Essex, CO2 7NL

      Tel  : 01277 633163
      Email : info@outlookcare.org.uk

       

      Other Outlook Care websites :

      Residential Nurse Care & Dementia Care Homes

      Foxburrow Grange, Colchester

      St George's Nursing Home. Witham

       

       

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