Outlook Care Social Value Commitment in Action : A Simple Act Helps CWL Housing
At Outlook Care, we strive to ensure that our resources are used efficiently and effectively. Occasionally, this means that our care homes might receive excess furniture or experience mis-orders. Rather than leaving these items unused, we are committed to finding them new homes where they can make a real difference.
Recently, CWL Housing became the beneficiary of this commitment, receiving a donation of Bristol Maid wall cabinets from us. The response from CWL Housing was overwhelmingly positive, highlighting the profound impact of this simple act of generosity.
In a message, CWL Housing Director, Les Blake stated that the ‘beautiful, lockable
wooden cabinets were exactly what they needed to provide safe storage for their
residents' valued items’. The cabinets were praised for their practicality and aesthetic appeal also.
Piotr Rejek, Chief Executive, stated,
"This donation exemplifies Outlook Care's social value commitment and dedication to supporting local organisations and fostering a spirit of community. By repurposing excess resources, we can contribute to the well-being of others and ensure that valuable items find new purpose. The positive feedback from CWL Housing serves as a testament to the power of thoughtful donations and the difference we can make in people's lives, and are proud to have played a small part in enhancing the comfort and security of CWL Housing's residents”Outlook Care Celebrates 30 Years of ISO 9001:2015 Accreditation - Demonstrating Unwavering Commitment to Organisational Quality Management Systems
Outlook Care is proud to announce the successful completion of its latest surveillance audit, maintaining its ISO 9001:2015 accreditation for an impressive 30 consecutive years. This milestone underscores the organisation's enduring dedication to quality management and the consistent delivery of exceptional services.
ISO 9001:2015 is an internationally recognized business standard that sets stringent criteria for the establishment, implementation, and certification of quality management systems. Achieving this standard for three decades reflects Outlook Care's steadfast commitment to maintaining rigorous processes and continuous improvement.
Piotr Rejek, Chief Executive, stated,
"We are delighted to have achieved this significant milestone. This 30-year achievement is a testament to the hard work and dedication of our entire organisation-wide team. Our documented Quality Management System ensures that we consistently adhere to our vision and values, and it reflects that the talent, commitment and passion of our workforce are both delivering and improving on it first-class services to our vulnerable customers."
A comment cited from the auditor’s report reads:
“Outlook Care work hard to maintain financial stability within the business and also ensure their levels of quality care remain at the forefront of their strategic direction. Leadership and the installation of a supportive positive culture is clear. Good commitment from senior management and a robust quality management system in place therefore auditor is pleased to recommend continued certification under the standard.”
Outlook Care's journey with ISO 9001 began in 1995, and the organisation has maintained continuous certification since then, demonstrating its proactive approach to quality assurance and its commitment to exceeding industry standards. The successful audit reinforces Outlook Care's commitment to:
- Documented Processes: Ensuring consistent and reliable service delivery through clearly defined procedures.
- Continuous Improvement: Regularly evaluating and enhancing quality management systems to meet evolving needs.
- Adherence to Values: Aligning all operations with the organisation's core values and vision.
- Meeting Standards: Consistently meeting and exceeding the standards set for service delivery.
This sustained accreditation highlights Outlook Care's dedication to providing high-quality services and its ongoing pursuit of excellence.
Learn MoreOutlook Care Achieves We Invest in People Accreditation
Investors in People is delighted to award Outlook Care, a not-for-profit care organisation based across London & Essex the We invest in people standard accreditation.
It means principles and practices around supporting people are in place and everyone understands how to use them to make work better!
We already know that Outlook Care is a great place to work and the commitment our workforce shows to the people we support is second to none. Our people always go the extra mile to ensureour customers are well cared for and supported to live their lives as they choose.
Paul Devoy, CEO of Investors in People, said: “We’d like to congratulate Outlook Care, Being accredited with We invest in people is a remarkable effort for any organisation, and places Outlook Care in fine company with a host of organisations that understand the value of people.”
We believe that the success of an organisation begins and ends with people. If we make work better for everyone, we make work better for every organisation. And if we do that… we make society stronger, healthier and happier.
Piotr Rejek, Chief Executive, stated,
‘I am delighted that Outlook Care has achieved the Investors in People award. Our team's feedback is crucial. We understand that a well-supported workforce delivers the best results for our vulnerable clients. We will continue to carefully review the feedback and implement plans to ensure Outlook Care remains a great place to work at.
Outlook Care and The Metropolitan Police Join Forces to Safeguard Vulnerable Adults
During Safeguarding Adults Week 2024, Outlook Care, inpartnership with the Metropolitan Police Service, hosted a vital training session entitled "What to Do When a Vulnerable Person Goes Missing." The event, held at the London Borough of Waltham Forest Town Hall on November 21, 2024, was a crucial step towards enhancing the safety and well-being of vulnerable individuals within the community.
A Collaborative Effort for a Safer Community
The SAR Ivan Learning Event was designed to equip attendeeswith the necessary knowledge and skills to respond effectively when a persongoes missing. By bringing together local authorities, social services, andcommunity organisations, the event fostered a collaborative approach tosafeguarding vulnerable adults.
Key Takeaways from the Training Session
The training session covered several critical topics, including:
- Lessons from the SAR Ivan Case: Participants gained valuable insights from the recent SAR Ivan case; a real-world example of the complexities involved in missing-person scenarios.
- Reviewing Existing Protocols: Attendees examined existing protocols, such as the Herbert Protocol, to identify gaps and improve safety measures.
- Enhancing Collaboration: The event encouraged collaboration among service providers to ensure a coordinated response to missing person cases.
Positive Feedback and Future Implications
The training session was well-received by attendees, who engaged in thoughtful discussions and shared their experiences. The organiser expressed satisfaction with the high level of participation, particularly from care home providers. By increasing awareness of the challenges involved in locating missing vulnerable individuals, this training session has empowered professionals to take proactive steps to ensure their safety and well-being.
Outlook Care remains committed to working with partners to create a safer community for all.If you are a care provider and want to learn more:
Contact EdwineTembong. Acting Director OutlookCare Learning Disabilities/Mental Health Services via email at :Edwine.Tembong@outlookcare.org.uk
Grand Re-Opening of St. George's Nursing Home, Witham
Following a comprehensive 18-month renovation, Outlook Care were delighted to host a grand re-opening of St George's Nursing Home in Witham, which they acquired in October 2022. The home has undergone a significant transformation to create a modern and welcoming environment that prioritises resident well-being.
The refurbishment included a complete modernisation of the kitchen and communal areas, along with significant upgrades to all 33 bedrooms. Each room now features a nurse call system, television, internet access and telephone. Several ground-floor rooms further boast private terraces, providing residents a peaceful space to connect with nature.
“Our primary objective was to create a warm and invitingspace that reflects the exceptional care provided by our dedicated team,” says Sally Morgan, Registered Manager at St. George's. “The renovations prioritise resident well-being by fostering a sense of independence, dignity, and support.”
A Celebration of Community
The re-opening ceremony was a vibrant celebration filled with varied activities and heartwarming moments.
It was opened by Renaud Huck and Piot Rejek, (Outlook Care Chair and CEO respectively.) Local MP candidate, Dame Priti Patel, commended St. George's for its role in the community, and a highlight was a performance by the Foxy Foxes Dementia Choir, from Outlook Care’s Foxburrow Grange care home in Colchester.
