Outlook Care and The Metropolitan Police Join Forces to Safeguard Vulnerable Adults
During Safeguarding Adults Week 2024, Outlook Care, inpartnership with the Metropolitan Police Service, hosted a vital training session entitled "What to Do When a Vulnerable Person Goes Missing." The event, held at the London Borough of Waltham Forest Town Hall on November 21, 2024, was a crucial step towards enhancing the safety and well-being of vulnerable individuals within the community.
A Collaborative Effort for a Safer Community
The SAR Ivan Learning Event was designed to equip attendeeswith the necessary knowledge and skills to respond effectively when a persongoes missing. By bringing together local authorities, social services, andcommunity organisations, the event fostered a collaborative approach tosafeguarding vulnerable adults.
Key Takeaways from the Training Session
The training session covered several critical topics, including:
- Lessons from the SAR Ivan Case: Participants gained valuable insights from the recent SAR Ivan case; a real-world example of the complexities involved in missing-person scenarios.
- Reviewing Existing Protocols: Attendees examined existing protocols, such as the Herbert Protocol, to identify gaps and improve safety measures.
- Enhancing Collaboration: The event encouraged collaboration among service providers to ensure a coordinated response to missing person cases.
Positive Feedback and Future Implications
The training session was well-received by attendees, who engaged in thoughtful discussions and shared their experiences. The organiser expressed satisfaction with the high level of participation, particularly from care home providers. By increasing awareness of the challenges involved in locating missing vulnerable individuals, this training session has empowered professionals to take proactive steps to ensure their safety and well-being.
Outlook Care remains committed to working with partners to create a safer community for all.If you are a care provider and want to learn more:
Contact EdwineTembong. Acting Director OutlookCare Learning Disabilities/Mental Health Services via email at :Edwine.Tembong@outlookcare.org.uk
Grand Re-Opening of St. George's Nursing Home, Witham
Following a comprehensive 18-month renovation, Outlook Care were delighted to host a grand re-opening of St George's Nursing Home in Witham, which they acquired in October 2022. The home has undergone a significant transformation to create a modern and welcoming environment that prioritises resident well-being.
The refurbishment included a complete modernisation of the kitchen and communal areas, along with significant upgrades to all 33 bedrooms. Each room now features a nurse call system, television, internet access and telephone. Several ground-floor rooms further boast private terraces, providing residents a peaceful space to connect with nature.
“Our primary objective was to create a warm and invitingspace that reflects the exceptional care provided by our dedicated team,” says Sally Morgan, Registered Manager at St. George's. “The renovations prioritise resident well-being by fostering a sense of independence, dignity, and support.”
A Celebration of Community
The re-opening ceremony was a vibrant celebration filled with varied activities and heartwarming moments.
It was opened by Renaud Huck and Piot Rejek, (Outlook Care Chair and CEO respectively.) Local MP candidate, Dame Priti Patel, commended St. George's for its role in the community, and a highlight was a performance by the Foxy Foxes Dementia Choir, from Outlook Care’s Foxburrow Grange care home in Colchester.
ISO 9001:2015 Audit Success at Outlook Care
We are delighted to announce that Outlook Care has once again achieved a successful audit against the esteemed quality standard ISO 9001:2015. Following a comprehensive recertification audit of our quality management systems, we continue to uphold our commitment to excellence.
Our Quality Management System
Outlook Care’s meticulously documented Quality Management System remains at the heart of our operations. Aligned with our Vision and Values, it ensures that we consistently meet the high standards we have set for service delivery.
About ISO
The International Organization for Standardization (ISO), a non-governmental global entity established in 1947, plays a pivotal role in shaping standards across goods and services worldwide. Our journey with ISO began in 1995 when we first achieved certification to the ISO Quality Standard. Since then, we have maintained our certification, demonstrating our unwavering dedication to quality and continuous improvement. We extend our gratitude to our dedicated team and valued stakeholders for their unwavering support on this remarkable journey. Together, we remain committed to excellence and the well-being of those we serve.
Our auditor commented,
‘This was a good audit. Performance monitoring plays a huge part at Outlook Care, and Key Performance Indicators, Service Quality Indicators, internal audits and external audits all feed into frequent governance meetings whereby this data is analysed and action plans are formed as a result. Strong evidence is shown that the plan, do, check, act methodology of the standard is applied as a natural course of business. Opportunities are continually identified and feed into action plans that focus on improvement. The culture at Outlook Care is such that the team are always looking reflect on their performance, analyse results and use this data to find ways in which they can improve further.’
Piotr Rejek, Chief Executive, stated,
‘I am immensely proud of this achievement. It reflects the talent, commitment and passion of our workforce in the delivery of first class services to our vulnerable customers. Congratulations to all colleagues.’
CQC's New Single Assessment Framework - What It Means for Outlook Care's Customers
The Care Quality Commission introduced their 'Single Assessment Framework' in January 2024, as a new way of assessing health and social care services in England .
This framework sets a clear and consistent standard for what good care looks like, ensuring that people using our health and social care services have positive experiences.
CQC's SAF approach to assessing and monitoring care quality aligns perfectly with our core values of person-centeredness, transparency, and continuous improvement. Outlook Care believe that by working together with the our customers, CQC and other stakeholders, we can continue to develop further leading health and social care services that truly put people at the heart of it all.
Discover more about the Single Assessment Framework by clicking the green button.
