Outlook Care Business News & Updates
Grand Re-Opening of St. George's Nursing Home, Witham
Following a comprehensive 18-month renovation, Outlook Care were delighted to host a grand re-opening of St George's Nursing Home in Witham, which they acquired in October 2022. The home has undergone a significant transformation to create a modern and welcoming environment that prioritises resident well-being.
The refurbishment included a complete modernisation of the kitchen and communal areas, along with significant upgrades to all 33 bedrooms. Each room now features a nurse call system, television, internet access and telephone. Several ground-floor rooms further boast private terraces, providing residents a peaceful space to connect with nature.
“Our primary objective was to create a warm and invitingspace that reflects the exceptional care provided by our dedicated team,” says Sally Morgan, Registered Manager at St. George's. “The renovations prioritise resident well-being by fostering a sense of independence, dignity, and support.”
A Celebration of Community
The re-opening ceremony was a vibrant celebration filled with varied activities and heartwarming moments.
It was opened by Renaud Huck and Piot Rejek, (Outlook Care Chair and CEO respectively.) Local MP candidate, Dame Priti Patel, commended St. George's for its role in the community, and a highlight was a performance by the Foxy Foxes Dementia Choir, from Outlook Care’s Foxburrow Grange care home in Colchester.
ISO 9001:2015 Audit Success at Outlook Care
We are delighted to announce that Outlook Care has once again achieved a successful audit against the esteemed quality standard ISO 9001:2015. Following a comprehensive recertification audit of our quality management systems, we continue to uphold our commitment to excellence.
Our Quality Management System
Outlook Care’s meticulously documented Quality Management System remains at the heart of our operations. Aligned with our Vision and Values, it ensures that we consistently meet the high standards we have set for service delivery.
About ISO
The International Organization for Standardization (ISO), a non-governmental global entity established in 1947, plays a pivotal role in shaping standards across goods and services worldwide. Our journey with ISO began in 1995 when we first achieved certification to the ISO Quality Standard. Since then, we have maintained our certification, demonstrating our unwavering dedication to quality and continuous improvement. We extend our gratitude to our dedicated team and valued stakeholders for their unwavering support on this remarkable journey. Together, we remain committed to excellence and the well-being of those we serve.
Our auditor commented,
‘This was a good audit. Performance monitoring plays a huge part at Outlook Care, and Key Performance Indicators, Service Quality Indicators, internal audits and external audits all feed into frequent governance meetings whereby this data is analysed and action plans are formed as a result. Strong evidence is shown that the plan, do, check, act methodology of the standard is applied as a natural course of business. Opportunities are continually identified and feed into action plans that focus on improvement. The culture at Outlook Care is such that the team are always looking reflect on their performance, analyse results and use this data to find ways in which they can improve further.’
Piotr Rejek, Chief Executive, stated,
‘I am immensely proud of this achievement. It reflects the talent, commitment and passion of our workforce in the delivery of first class services to our vulnerable customers. Congratulations to all colleagues.’
CQC's New Single Assessment Framework - What It Means for Outlook Care's Customers
The Care Quality Commission introduced their 'Single Assessment Framework' in January 2024, as a new way of assessing health and social care services in England .
This framework sets a clear and consistent standard for what good care looks like, ensuring that people using our health and social care services have positive experiences.
CQC's SAF approach to assessing and monitoring care quality aligns perfectly with our core values of person-centeredness, transparency, and continuous improvement. Outlook Care believe that by working together with the our customers, CQC and other stakeholders, we can continue to develop further leading health and social care services that truly put people at the heart of it all.
Discover more about the Single Assessment Framework by clicking the green button.
Outlook Care Business News & Updates 2023
Successful Customer Move
The most important element of this transfer was to ensure that our customers were consulted, involved, and supported throughout their move from one of our services to another. (Due to the decommissioning of our service at Hulse Avenue)
With the support of our Locality Managers, who had to commit and work closely together, this ensured that the transition of the customers was a successful one.
Throughout each stage the project the team met with the customers and their family members, using easy read documents for those that needed them, and arranged many visits to our new service to ensure that the customers could see their new home and were able to plan their new bedrooms and meet the other customers who were already living there.
The positive approach from all involved was key to the successful completion of the transition process.
Our customers are settled in their new home, our family members are happy, and staff are settling in well too.
We would like to say a thank you and well done to all involved.
Safeguarding Update 2022-2023
Safeguarding Committee Review - Board Impact Report - 2022-2023
We consider safeguarding critical for people who, because of issues such as dementia, learning disability, mental ill-health or substance abuse, have care and support needs that may make them more vulnerable to abuse or neglect.
Safeguarding Adults Reviews (SARs) are a statutory requirement for Safeguarding Adults Boards (SABs). Safeguarding adult practice can be improved by identifying what is helping and what is hindering safeguarding work, in order to tackle barriers to good practice and protect adults from harm. SARs need to be of good quality and need to be able to be shared to maximise the value of their learning.
At Outlook Care we operate a zero tolerance approach to abuse, ensuring that our top priority is that the people who use our services are safe against such behaviour. Our safeguarding committee continually review our strategies and practices to improve the safety and wellbeing of people we support. We review the impact of our work in relation to safeguarding customers annually.
Click following link for the latest report: Safeguarding Report
Contractors Health And Safety Assessment Scheme (CHAS).
Reported by Dean Earl
Housing & Property Manager.
We are delighted to announce our reaccreditation with the Contractors Health And Safety Assessment Scheme (CHAS).
This is the fifteenth consecutive year that we have successfully been accredited by the external assessor which demonstrates our core belief in running our company ethically and in line with the legal Health and Safety standards which demonstrates compliance and sound management of current Health and Safety legislation. In achieving this accreditation, we can provide our Customer and their families with piece of mind and confidence in our professional approach to health and safety procedures.
“This accreditation is important to Outlook Care to not only show our commitment to health and safety, but also to demonstrate to our customers, their families and others that we have good standards in place for health and safety management and that our Managers and staff are well trained, qualified and have the correct tools for all the work they carry out in our care and support services.”
If you would like further information about CHAS you can find out more on its website: https://www.chas.co.uk
